Last updated:  June 2018
1. OUR TERMS
1.1. These are the terms and conditions on which we will supply products to you through our subscription service for dental and oral care products (Terms).
1.2. Please read these Terms carefully before you register for a subscription. These Terms tell you who we are, how we will provide products to you, how these Terms may change or end, what do it if there is a problem with our service and other important information.
2. INFORMATION ABOUT US
2.1. We are Habox Limited, a company registered in England and Wales (company number 11150836) with registered address 12 Spencer Drive, Midsomer Norton, Radstock, Banes, BA3 2DN. References to we, us and ours means Habox Limited.
2.2. You can contact us by emailing firstname.lastname@example.org.
2.3. If we need to contact you we will do so by phone or email using the contact information you provided to us as part of your Subscription.
2.4. References to writing or written in these Terms includes emails unless specified otherwise.
3. OUR CONTACT WITH YOU
3.1. Our acceptance of your subscription will take place when we email you to confirm that your order has been processed, at which point a contract will come into effect between you and us on the basis of these Terms (a Subscription).
3.2. We will assign an order number to your Subscription and let you know what this is.
3.3. By registering for a Subscription, you agree to receive one subscription box every three months (each being a Subscription Box). Your Subscription will automatically renew for periods of three months (each being a Subscription Term) until your Subscription is terminated in accordance with these Terms.
3.4. If we are unable to accept your subscription, we will let you know by email and will not charge you for that subscription. This might be because the products required are out of stock, because of unexpected limits on our resource which we could not reasonably anticipate, or because we have identified an error in the price or description of the products.
3.5. Our website and subscription service is solely for the promotion of our subscription service in the United Kingdom. Unfortunately, we do not accept orders from or deliver to addresses outside of the United Kingdom.
3.6. We need you to provide certain information about your dental and oral hygiene so that we can supply the right products for you. You will be asked for this information prior to submitting your order. If you do not give us this information, or give us incomplete or incorrect information, we may either end the or vary the products that we provide to you. We will not be responsible for supplying your Subscription late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable timeframe.
4. PRODUCTS INCLUDED IN OUR SUBSCRIPTION SERVICE
4.1. Any images of the products on our websites are for illustrative purposes only. Although we have made every effort to display accurate images, we cannot guarantee that the products included in your Subscription will exactly match those shown on our website and the packaging of the product may vary from that shown on our website.
5. CHANGES TO YOUR SUBSCRIPTION
5.1. If you wish to make a change to your Subscription, please contact us by emailing email@example.com and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Subscription, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. PROVIDING THE PRODUCTS
6.1. When your Subscription is confirmed, we will contact you with an estimated delivery date of your first Subscription Box, which will be within five business days. Subsequent deliveries will be on the same date every three months thereafter.
6.2. If the supply of a Subscription Box is delayed by an event outside of our control, we will contact you as soon as reasonably practicable to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your Subscription and receive a refund for any Subscription Boxes you have paid for but not received.
6.3. If no one is available at your address to accept the delivery of your Subscription Box and it cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect your order from a local depot.
6.4. If you do not collect your Subscription Box or rearrange delivery as described above, we will contact you for further instructions and may charge you further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end your Subscription.
7. YOUR RIGHTS TO END THESE TERMS
7.1. Your rights when you end these Terms will depend on your Subscription, whether there is anything wrong with it, how we are performing and when you decide to end these Terms:
7.1.1. if any of the products in your Subscription are faulty or misdescribed you may have a legal right to end these Terms. have replacement products or to get all or some of your money back;
7.1.2. if you want to end these Terms because of something we have done or have told you we are going to do as described in clause 8.2 below; or
7.1.3. in all other cases (if we are not at fault and there is no right to change your mind).
7.2. You may end these Terms immediately (and we will refund you in full for any Subscription Boxes which have been paid for but have not been provided) if:
7.2.1. we have told you about an upcoming change to your Subscription which you do not agree to, including a change to the price;
7.2.2. we have told you about an error in the price or description of your Subscription and you do not wish to proceed;
7.2.3. there is a risk that supply of a Subscription Box may be significantly delayed because of event outside of our control;
7.2.4. you have a legal right to end these Terms because of something we have done wrong.
7.3. If we are not at fault you can still end these Terms at the end of a Subscription Term. Once you have notified us that you would like to end your Subscription, your Subscription will end at the end of the current Subscription Term.
7.4. If you want to end your Subscription (and terminate these Terms), please contact us at firstname.lastname@example.org to let us know.
8. PRICE AND PAYMENT
8.1. An estimate of the monthly cost of your Subscription, including delivery and VAT, is displayed on our website. The exact monthly cost of your Subscription will be displayed when you place your order.
8.2. By purchasing a Subscription, you acknowledge that each Subscription Box is payable in three monthly instalments during a Subscription Term and you accept responsibility for all recurring charges prior to termination of these Terms.
8.3. We reserve the right to increase our prices at any time after the first four Subscription Terms of your Subscription have elapsed, and we will notify you in writing of any such price increase.
8.4. We accept payment via debit or credit card.
8.5. We will deduct your first monthly charge from your chosen debit or credit card before we dispatch a Subscription Box. Your chosen debit or credit card will be charged on the same date each month.
8.6. If you think you have been charged an incorrect amount, please contact us as soon as possible by emailing email@example.com.
9.1. If you are not happy with a Subscription Box, we may, at our discretion, refund you the full price of that Subscription Box. Please contact us at firstname.lastname@example.org for more information or to request a refund.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1. To the extent permitted by law, we shall only be liable for direct losses incurred by you as a direct result of a breach by us of these Terms, up to the value of the relevant Subscription Box.
10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products we supply as part of your Subscription.
10.3. We only supply the products in your Subscription Box for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
11. HOW WE USE YOUR PERSONAL DATA
12. OTHER IMPORTANT INFORMATION
12.1. We may transfer our rights and obligations under these Terms to another organisation.
12.2. These Terms are between you and us. No other person shall have any rights to enforce any of the terms in respect of our guarantee. Neither of us will need the consent of any third party before bringing these Terms to an end or making changes to them.
12.3. Each of the clauses in these Terms operates separately. If any of these Terms are found to be unlawful, the remaining clauses will remain in full force and effect.
12.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.5. These Terms are governed by English law and you can bring legal proceedings in respect of these Terms or your order in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.